Dealing with Difficult People

$200.00

Dealing with Difficult People

Sponsored by the Oregon Building Officials Association

September 17, 2019    

8:00am to 4:30pm PST

 

In stock

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Description

Dealing with Difficult People is ultimate program to learn how to deal with the caustic, unmotivated, disengaged, arrogant, mean and just plain difficult humans.  Difficult people come in all aspects of professional life.  They can be customers, co-workers or team members.  They can even be your boss.  The first view in Dealing with Difficult People is to identify the common types and hybrids of difficult people and then move into understanding the motivations and reasons that people become difficult.

Converting understanding into performance and action, Dealing with Difficult People moves into the skills, tactics and approaches in dealing with difficult people.  These skills, when applied consistently, can turn and win difficult team members, customers and co-workers.  Another important element of this unit is the role that individuals and organizations play in the creation of difficult people.  This look in the mirror is not always pleasant but people and companies will often, at a minimum, facilitate someone’s journey to difficulty status.

Dates and Times:

September 17, 2019

8:00am to 4:30pm PST

Location: 

Holiday Inn Portland South
25425 SW 95th Avenue – Wilsonville, OR 97070

Additional information

Track Options

Full Week (All Classes-Best Value), Interpersonal Communications, Team Member Engagement, Coaching Skills, Self-Mastery (EQ), Decision Making and Ethics, Personal Power and Relationships, Innovation and Change, Success Skills for Leaders