RQ: Elements of Relationships
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Leading Edge – Volume 48 – RQ: Elements of Relationships
Category: Leading Edge
Leading Edge – Volume 47 – Introduction to Relational Intelligence
Introduction to Relational Intelligence
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Leading Edge – Volume 46 – Powerful Start to the New Year
Powerful Start to the New Year
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Merry Christmas and Happy Holidays from Aegis Learning
May the spirit of this holiday season stay with you throughout the coming new year.
Leading Edge – Volume 45 – Difficult People: Conclusion
Difficult People-Conclusion
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Leading Edge – Volume 44 – Holiday Greetings from Aegis Learning
Holiday Greetings from Aegis Learning
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Leading Edge – Volume 43 – Difficult People: Bad Bosses
Dealing with Difficult People-Bad Bosses
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Leading Edge – Volume 42 – Difficult People: Customers and Team Members
Dealing with Difficult People-Customers and Team Members
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Leading Edge – Volume 41 – Difficult People: Responding
Dealing with Difficult People-Responding
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Leading Edge – Volume 39 – Difficult People: Apologies
Dealing with Difficult People-Apologies
A sincere apology offered to a difficult person can go a long way in helping ease the situation and win them over. At a minimum we need to apologize for what they are feeling and an apology is not an admission of wrongdoing.
- Offering an apology does not imply wrongdoing or error
- An apology is a powerful statement of empathy
- At a minimum, offer an apology for the emotion of the difficult person
- Own the situation by using first person pronouns
- Remember, this is not about you but about diffusing the difficult person