Aegis EDGE Competencies

Aegis Learning Edge

ACCURATE

With an incredible foundation of research, Aegis Learning provides statistically accurate and empirically driven learning to our customers.  New data with a 25 year foundation.

TESTED

Not satisfied with just research, Aegis Learning has a robust and long track record of delivering results for organizations and individuals.

USEABLE

Best of all, rather than just a matrix of unexplained theory and complex models, the Aegis Learning EDGE competencies are useful, useable and can be implemented quickly by anyone.

Competencies are a set of skills, that when mastered, ensure success in an area of study.  Each competency is supported by five or more skills and the Aegis Learning commitment is to help you to conquer each one and incorporate them into your working world and life.

No “flavor of the month” here.  Just solid development build on science and validated with thousands of customer successes.

LEADERSHIP COMPETENCIES

The Skills for this Competency Include:

  • Listening
  • Clarity
  • Style Matching
  • Boundary Adherence
  • Tone
  • Non-Verbal Signals

The Skills for this Competency Include:

  • Relationship Building
  • Leadership Tone
  • Team Greeting and Acknowledgement
  • Courtesy and Respect
  • Optimism and Hope
  • Building Influence Through Engagement

The Skills for this Competency Include:

  • Positive Feedback
  • Corrective Feedback
  • Teaching and Training
  • Selecting and Removing Team Members
  • Building Influence Through Coaching

The Skills for this Competency Include:

  • Self-Awareness
  • Self-Control
  • Resilience
  • Confidence
  • Empathy

The Skills for this Competency Include:

  • Empowered Delegation
  • Seeking Input
  • Team Member Development
  • Encouragement
  • Mentoring

The Skills for this Competency Include:

  • Decision Levels
  • Decision Timing
  • Empowering Decisions
  • Congruence with Ethics and Values
  • Integrity

The Skills for this Competency Include:

  • Decision Levels
  • Decision Timing
  • Empowering Decisions
  • Congruence with Ethics and Values
  • Integrity

The Skills for this Competency Include:

  • Critical Thinking
  • Systems Thinking
  • Strategic Thinking
  • Risk Analysis
  • Use of Courage

The Skills for this Competency Include:

  • Building Relationship Power and Influence
  • Balancing Leadership Power Types
  • Working with Others
  • Conflict Resolution
  • Leadership Image
  • Charisma

The Skills for this Competency Include:

  • Adapting to Change
  • Leading Change and Being a Change Agent
  • Input for Change and Innovation
  • Enhancing Innovation
  • Building an Innovation Culture

The Skills for this Competency Include:

  • Vision and Core Values
  • Mission
  • Strategic Objectives
  • Action Plans
  • Performance Management

HIGH PERFORMING TEAM COMPETENCIES

The Skills for this Competency Include:

  • Listening
  • Clarity
  • Style Matching
  • Boundary Adherence
  • Tone
  • Non-Verbal Signals

The Skills for this Competency Include:

  • Relationship Building
  • Relationship Depth
  • Networking
  • Relationship Management
  • Authenticity in Relationships

The Skills for this Competency Include:

  • Trust and Respect
  • Building Reliable Trust
  • Building Vulnerable Trust
  • Repairing Broken Trust

The Skills for this Competency Include:

  • Conflict Causes
  • Conflict Styles
  • Compromise
  • Collaboration

The Skills for this Competency Include:

  • Personal Role Mastery
  • Impact of Personal Role
  • Understanding Other Roles
  • Role Awareness and Collaboration

The Skills for this Competency Include:

  • Input from Team Members
  • Compromise of Positions
  • Best Outcome Focus
  • Successful Input Models
  • Process Mapping

The Skills for this Competency Include:

  • Eliminate Team Member Baggage
  • Forgive Self and Others
  • Seeking Forgiveness
  • Granting Forgiveness
  • Accountability

The Skills for this Competency Include:

  • Vision and Mission Focus
  • Product and Customer Focus
  • Elimination of Distraction Elements
  • Producing Results

The Skills for this Competency Include:

  • Positive Feedback
  • Corrective Feedback
  • Encouragement and Support
  • Shared Ownership of Interests

The Skills for this Competency Include:

  • Shared Celebrations
  • Social Activities
  • Enjoyment of Interactions and Time Together
  • Building Cohesion

The Skills for this Competency Include:

  • Shared Rewards and Recognition
  • Shared Expectations
  • Shared Accountability
  • Vesting of Performance in Team

CUSTOMER SERVICE EXCELLENCE COMPETENCIES

The Skills for this Competency Include:

  • Listening
  • Clarity
  • Style Matching
  • Boundary Adherence
  • Tone
  • Non-Verbal Signals

The Skills for this Competency Include:

  • Importance of Service
  • Professional Courtesy
  • Building Rapport with Customers
  • Customer’s Needs, Expectations and Wants

The Skills for this Competency Include:

  • Telephone Greeting
  • Placing on Hold
  • Transferring Calls
  • Returning Messages
  • Automated Systems

The Skills for this Competency Include:

  • Greeting and Acknowledging Customers
  • Positioning
  • Demonstrating Appreciation and Importance
  • Closing Interactions

The Skills for this Competency Include:

  • Listening to Diffuse Difficult Situations
  • Avoiding Personalization
  • Deceleration Techniques
  • Solving Issues
  • Apologies

The Skills for this Competency Include:

  • Self-Awareness
  • Self-Control
  • Resilience
  • Confidence
  • Empathy

The Skills for this Competency Include:

  • Feedback
  • Reward and Recognition
  • Expectations
  • Training
  • Measuring and Reporting Service Levels

HEALTHY WORKPLACE COMPETENCIES

The Skills for this Competency Include:

  • Recruiting for Fit and Interpersonal Skills
  • Quick Elimination of Poor Behavior and Performance
  • Empowerment of Line Leaders
  • Evaluation and Expectations Weighted to Interpersonal

The Skills for this Competency Include:

  • Equitable and Fair
  • Demonstration of Value
  • Encouragement of Resource Stewardship
  • Value of Benefits

The Skills for this Competency Include:

  • Company Financial Reporting
  • Sharing Challenges and Successes
  • Organizational History and Stability

The Skills for this Competency Include:

  • Formal Social Gatherings
  • Shared Celebration Events
  • Causes and Community Involvement
  • Value Relationships and Informal Interactions

The Skills for this Competency Include:

  • Formal Recognition Systems
  • Culture of Praise, Appreciation and Positive Feedback
  • Shared Responsibility for Appreciation and Feedback

The Skills for this Competency Include:

  • Training and Learning Opportunities
  • Internal Advancement
  • Job Shadowing and Swapping
  • Connecting Job to Greater Good

The Skills for this Competency Include:

  • Soliciting Team Input
  • Encouraging Innovation
  • Encouraging Honest and Open Discussion
  • Empowerment of Decisions

The Skills for this Competency Include:

  • Communication Frequency
  • Relationship Importance
  • Charisma
  • Courtesy and Respect
  • Empathy

The Skills for this Competency Include:

  • Feedback
  • Decision Made in Accordance with Core Values
  • Exceptions Rarely Occur
  • Lives the Vision, Mission and Values
  • Vision and Mission Discussed Often
  • Same Standards for All

The Skills for this Competency Include:

  • Information Openly Shared with All Levels
  • Openness of Financial Information
  • Transparency About Team Member Changes
  • Realistic Assessments of Market and Health

The Skills for this Competency Include:

  • External Customers Highly Valued
  • Internal Service Standards
  • Respect and Courtesy in Interactions

The Skills for this Competency Include:

  • Autonomy and Freedom from Micromanagement
  • People Above Policy and Procedure
  • Input and Ideas Valued
  • Workplace Rules Minimized

HEART OF LEADERSHIP COMPETENCIES

The Skills for this Competency Include:

  • Understanding Emotional Composition
  • Understanding Motives and Other Influencers
  • Reconciling Projections with Behaviors
  • Getting to Core Self

The Skills for this Competency Include:

  • Noting Appreciation
  • Sharing Appreciation and Gratitude with Others
  • Creating a Gratitude Process and Internal Culture
  • Providing Self-Appreciation

The Skills for this Competency Include:

  • Clearing Mind and Thoughts
  • Replacing Negative with Positive
  • Ritualizing the Time for Meditation
  • Best Practices for Location and Position

The Skills for this Competency Include:

  • Noting Key Parts of a Day
  • Noting Emotions and Thoughts
  • Recording Gratitude
  • Recording Forgiveness
  • Setting Intentions

The Skills for this Competency Include:

  • Releasing the Wrongs of Others
  • Self-Forgiveness
  • Achieving Peace in Forgiving
  • Not a Loss of Accountability for Actions

The Skills for this Competency Include:

  • Giving with Out Expectations for Return
  • Giving without Control of an Outcome
  • Giving of Time, Talents and Treasures
  • Creating a Circle of Good

The Skills for this Competency Include:

  • Noting Times of Laughter and Fun
  • Scheduling Time to Have Fun
  • Connecting with Those People that Create Fun
  • Scheduling Play

The Skills for this Competency Include:

  • Manage Physical Health and Diet
  • Manage Time Off
  • Create Down Time
  • Prioritize Other Activities Besides Work

The Skills for this Competency Include:

  • Reviewing Judgements of Self and Others
  • Understanding the Impact of Judgment and Blame
  • End Victim Approach and Take Responsibility
  • Connect With People Without Judgement

The Skills for this Competency Include:

  • True to Core Values and Purpose
  • Actions, Behaviors, Words and Values in Alignment
  • Still Connected to Society and Human Boundaries
  • Lives Life Congruent to Values

SUCCESS AND PROFESSIONAL COMPETENCIES

The Skills for this Competency Include:

  • Listening
  • Clarity
  • Style Matching
  • Boundary Adherence
  • Tone
  • Non-Verbal Signals

The Skills for this Competency Include:

  • Self-Awareness
  • Self-Control
  • Resilience
  • Confidence
  • Empathy

The Skills for this Competency Include:

  • Appropriate Use
  • Tone and Style
  • Grammar and Spelling
  • Construction of Email

The Skills for this Competency Include:

  • Listening to Diffuse Difficult Situations
  • Avoiding Personalization
  • Deceleration Techniques
  • Solving Issues
  • Apologies

The Skills for this Competency Include:

  • Time Parasites
  • Time Blocking Strategies
  • Time Planning
  • Task and Time Balance
  • Technology Based Tools

The Skills for this Competency Include:

  • Influence and Concern
  • Sources of Stress
  • Using Balance and Delay Techniques
  • Respond and Not React
  • Coping Resources and Tactics

The Skills for this Competency Include:

  • Conflict Causes
  • Conflict Styles
  • Compromise
  • Collaboration

HUMAN RESOURCE MANAGEMENT COMPETENCIES

The Skills for this Competency Include:

  • Recruiting for Fit and Interpersonal Skills
  • Behavioral Interviewing
  • Non-Traditional Sources of Talent
  • Onboarding Processes
  • Ease of Application

The Skills for this Competency Include:

  • Building Performance Standards
  • Performance Measurement and Reporting
  • Reviews and Performance Meetings

The Skills for this Competency Include:

  • Documentation Requirements
  • Progressive Discipline
  • The Disciplinary Meeting
  • Objectives of Discipline

The Skills for this Competency Include:

  • Training with a Competency Based Approach
  • Using Facilitated Learning
  • Blending Learning Styles and Approaches
  • Measuring Training Outcomes

The Skills for this Competency Include:

  • Market and Internal Equity
  • Meaningful Benefits
  • Time Away Practices
  • Raises, Bonuses and Incentive Pay

The Skills for this Competency Include:

  • Compliance Issues for Workplaces
  • Discriminatory Practices in Hiring, Employment and Firing
  • HIPPA
  • Hourly Wage and Work Rules
  • FMLA
  • Protected Classes

The Skills for this Competency Include:

  • Investigating Claims of a Harassment or Hostile Working Environment
  • Preventing Harassment
  • Preventing Bullying
  • Using Fair Employment Practices and Procedures
  • Eliminating Behaviors that Produce Hostile Environments

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