Customer service is the core of any public or private sector organization and has dramatic impact on image, loyalty and internal relationships. Customer Service Excellence explores the key skills associated with great service including personal customer contact, telephone greetings and etiquette, use of courtesy, customer expectations and characteristics of great service providers. The program also examines the importance and value of great service and what impact it has on both a personal and organizational level.
Dates and Times:
September 16, 2019
8:00am to 4:30pm PST
Holiday Inn Portland South
25425 SW 95th Avenue – Wilsonville, OR 97070