Leading Leaders

Fill in the Details

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

 

 Leading other leaders. Some people compare it to herding cats. Some people describe the “which way did they go? I must know because I am their leader” paradox. Others will tell you that it is the most frustrating, but yet most rewarding part of the leadership equation.

Dr. Paul Hersey probably best described the phenomenon of leading other leaders in his work on Situational Leadership. Dr. Hersey clearly identified different skill sets related to managing and leading people based on their skill set and based on the particular leadership situation. His groundbreaking work identified some of the possible disconnects when leaders utilize the same skill set to manage leaders as they do when they supervise entry level workers. In his model, when leading leaders, you can no longer be directive, use a cookie cutter approach and overly define the process details and steps.

Of the additional tactics to lead leaders, fuzziness may be the most important. Although we may have perfect clarity on an end result and how it looks and feels, we must allow our emerging leaders the opportunity to add their clarity. This is an extremely important step that transfers ownership of a project or idea. If we fill in all of the details, it will always be our idea and our process. If we allow our subordinate leaders to fill in the details, the process becomes theirs. It also has great impact to stimulate their creative and systemic thinking.

A subset tactic that is closely related to fuzziness is polluting the soup. Some of you have heard this presented in just a little different way but the message is the same. Polluting the soup is leading with your idea and then requesting other suggestions and input. Sounds okay on the surface, but unfortunately, when your idea is articulated, it will greatly diminish the other input from subordinate leaders. The effective leader will utilize the greatly unappreciated skill of keeping quiet and letting the subordinate leader or leaders play the ideas and suggestions.

Prepare for the curiosity of three year olds. If you have a problem in answering questions and responding to the “why” query, you may not be ready to lead other leaders. If your response pattern includes “because I said so”, “because it has always been that way” or even “it is what it is”, you will need to change your approach. New and emerging leaders will question and challenge. Like kids, it is what they do. Brushing it off produces a future eerie silence that replicates the status quo. Answering, as best you can, produces innovative leaders that balance the possibilities with the realities.

The presentation, even subtly, of opportunities to subordinate and emerging leaders is a great way to evaluate talent and even test drive and motivation. When an opportunity is presented, do the leaders run with it or do they require pushing? Do they pick up on the clues and react without any follow-up needed? Do they personalize the project or idea? Do they continually run it back to you for validation or do they shoot for the end result? Lots of questions yet the answers become very telling about the skill set and readiness of the leader that you are guiding.

Feeding opportunities also allows you to see if any of your leaders are willing to get a little dirty. It is very telling when an emerging leader sacrifices comfort and personal vanities in order to achieve the objectives of the opportunity.

Another critical element in leading leaders is allowing them the opportunity to fail. By far and away this is the most challenging facet for many of us. To allow someone the chance to stub their toe is pretty priceless and more valuable than any other type of learning. Even with our experience and depth of knowledge, until they try it their way, they will never be satisfied. It takes a great deal of leadership maturity to allow others to fail and be there to pick them up and restore their desire to achieve.

Let the cat rodeo begin.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Leadership and Ethics-The Challenges

Sense of Right and Wrong

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

The Cocktail of Morality and Ethics
Morality is owned by the individual and ethical standards are owned by the organization and the two should not mix.

Personal morality is just that; personal.

Imagine a fundamentalist Christian with a strong belief about homosexuals. That individual could struggle with sound and legal decisions related to the hiring, promotion and fair treatment of that team member if they do not check their personal morality at the door. Most company’s ethical values would require that that team member is treated equitably and have the same rights of any other team member.

Your personal morality includes the desire to date any other single person in the geographic area. Including team members within the organization. Including high profile community members. Including people you met on the internet. Corporate ethics require you to be above reproach. As a leader you need to set the example for all others in your organization.

The juggling act here is a little complicated and you have to balance your rights with your responsibilities. The short answer is to curb your personal needs and desires for the greater good of following the ethical guidelines of the organization.

The Most Common Ethical Challenges for Leaders

Ethical challenges for leaders come in all sizes and shapes. The most common challenge relates to the appearance of favoritism and the impact of that in the working environment.
Real favoritism is a devastating phenomenon. Favoritism is the open disparate treatment of subordinate team members in favor of another or other team members. Favoritism can suck the life out of a working unit. It will kill morale. It will segment team members against each other.
As damaging as real favoritism is the appearance of favoritism. This most often occurs when a leader attempts to maintain a friendship with one or more of their subordinate team members. It begins as a peer level friendship and then one friend is promoted and they attempt to maintain the friendship.

This never works. It may look like it is working but it never works. People will say things such as “we know the roles at work” or “she respects that I am the boss at work and we never cross over into our personal relationship.” Those statements are self-serving and naïve. No matter how you try, a friendship with a subordinate will cause grief and create an ethical dilemma.
The first thing you must consider is what the other team members see and feel. Regardless of your protests, they will always see an insider and someone who has your ear. Every decision you make will be questioned related to the maintained friendship. Divisions and segments will develop that may not be able to be repaired.

To be effective and to eliminate this ethical challenge, the effective leader rises and separates from friendships at subordinate levels. They leave all questions about equitable and fair treatment behind by closing off the friend level relationships they had at a peer level.

Keeping Your Word and Keeping Your Mouth Shut

In ethical behavior, it is often what you don’t say that matters the most.
Leaders know things. They know things that others do not. They know about the issues of their team members. They know about strategic changes and organizational challenges in their company. They know some deep secrets.

One of the great tests of ethical behavior in leadership is when told not to share information, you don’t share the information. No matter how interesting and no matter how you perceive the information’s importance. Effective leaders are a black hole of confidential information. The data goes in but does not come out.

Many leaders error when they have a trusted person in the organization and share the confidential information with only them. Unfortunately, you lose control of the flow of the information once you share it. Can you say for certain that the information will not be shared? Do you know absolutely if a spouse or another trusted source will not slip?

When asked to keep something confidential, that core promise and your response will largely shape your credibility as a leader.

Over Promised and Under Delivered

Another relatively common ethical challenge for leaders is over-promising and under-delivering. This is an ethical challenge because it affect the leader’s core credibility and their trustworthiness.
Over-promising is providing commitments to team members that cannot reasonably be fulfilled. Sometimes that takes on the form of promising raises, promising promotions or intimating that someone will be taken care of for the duration of their employment. This mistake is frequently done by newer leaders in their orgy to please others and impress their new subordinates.
Under-delivery is similar to over-promising but it is not providing the basic expected elements required of business leaders. Common examples include late performance reviews, not processing vacation requests and not submitting employee names for requested training. Like over-promising, credibility and trust are affected and the choices made are ethical challenge points for leaders.

Doing the Right Thing

The rarest of leadership ethical challenges is when a person faces a crossroad of doing the right thing compared to either the self-serving, expedient or organization’s desired outcome.
Fortunate that it is rare but managers and supervisor report facing this choice set at least once in their career. An example is when your boss demands that one of your subordinates be terminated. You know that she is being railroaded out because she has questioned some of your boss’s decisions in the past. She has not been provided with adequate coaching and there are other team members that should be let go before her.

The right thing is to stand up for the rights of this team member and confront your boss about this demand to terminate her. It is not self-serving, expedient or the organization’s desired outcome.
Another example would be that you are aware of harassment in another department. The victim is unwilling to report it and if you report it, you could face retaliation or even job loss. The right thing is to report the harassment regardless of consequences.

The entire ethical challenge of doing the right thing is about connecting your sense of right and wrong with the ethical values of your organization. Do you want to work for an organization that terminates people unfairly or tolerates harassment? Is it worth standing up for the concepts of right or wrong? Is standing up for others a noble cause or career suicide?

Only you can answer those questions.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Straining for Relevance

Can You Stay Relevant?

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

Relevance is a fleeting proposition.
Relevance or being relevant in the modern working environment is getting more and more challenging. As senior leaders change, as technology advanced, as new methods are embraced, some team members struggle to retain their position of relevance.
 This phenomenon occurs outside of work as well. In churches, organizations and even in homes, more seasoned people struggle when they do not adapt and when the rest of the dynamic does not respect or appreciate their perspective. Sociologically speaking, this also relates to the uniquely American process of warehousing the old.
There are two distinct and very different strategies to look at related to relevance. From the organizational perspective, increased engagement, respect and reaching out to appreciate past experiences and methods is needed. From the individual perspective, the grace and good judgement to not fight change and to even step away is needed.
Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Leadership and Teamwork

Strategies to Build Better Teamwork

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

 Great teamwork and great leadership are not mutually exclusive. To build better teamwork, the leader should engage in these strategies:

To Build Ownership-Seek input in vision, mission, and strategic objective creation. Ask the team what they think about the future.

To Build Accountability– Describe the task, objective, or project and the associated deadlines and restraints. Allow the team to build the necessary methods and ways to accomplish the task. Do not allow team members to blame others or outside circumstances for setbacks and require team members to share credit with others involved.

To Build Participation-Ask for input from all team members. Use aggressive methods of participation that requires input from everyone. Avoid using passive methods or relying on the same, select few team members for information and participation. Require team members work with each other and with others they normally do not work with.

To Build Trust-Provide trust and trust team members.

To Build Respect-Respect team members, roles they perform, and the contributions they make. Listen to team members. Provide respect.

 

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Leadership Communication-Frequency Matters

Leaders Gain Trust Through Communication

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

As far as leadership jobs go, the strong, silent type need not apply. Leadership requires a consistent stream of quality communication to team members. Communication frequency is at the core of group performance issues like trust, understanding direction, achieving objectives and even integrity.

One common mistake made by leaders is that volume makes up for frequency. So instead of talking frequently with team members, the leader simply conducts a marathon staff meeting once a month. During that meeting, the leader pines endlessly about all the issues past and current and indulges in a pontification designed to prove their commitment to quality communication. A three hour state of the organization address does not make up for a lack of consistent and frequent communication on a more personal and individual level.

In comparing volume and frequency, consider the human disconnect point in communication. In any dialog, humans report that somewhere between ninety seconds and three minutes, when the object of the dialog is not forthcoming and the content has suspect value, people disengage and cease listening. So, as a leader drones on endlessly, the target audience is left day dreaming. Visualize a Far Side cartoon when the dogs hear “blah, blah, blah, spot.” More frequent and shorter interactions will cure this phenomenon.

The other big issue surrounding communication frequency is trust. Without frequent communication, team members will often mistrust the motive of the leader and lack the personal connection and loyalty needed to be as effective as possible. Equate this to personal relationships. When communication is infrequent, trust will often sag dramatically. When communication occurs, even in troubled relationships, trust can be established as a baseline for moving forward. Relationship therapists will always work to establish frequent communication prior resolving other issues in the relationship.

Team members also report that one of their largest frustration is not knowing where they stand with the boss. They are unsure of their future and don’t know where they fit in the organization. All of these issues are curable by increasing the frequency of leadership frequency.
The easy way to improve frequency is to remember that the leadership legacy is about other people’s achievement and not your own work flow. With increased communication, your team will gain trust and work harder for you.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Leadership-Communication and Richness

Communication is Critical in a Leading Role

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

 

The needs for effective communication in a leadership role are indisputable. The role of poor communication patterns and skills is equally known and understood. In fact, most issues surrounding team morale, lack of involvement, poor accountability and bad performance can be traced back to the communication of a group’s leader.

Communication is a tricky combination of art and science. In it’s basic form, communication is the flow of information between humans. The last part about being a human phenomenon is important to remember. Communication is a human connectivity that is critical to the leadership role because it enjoins people in a unique and personal way to the tasks and mission of an organization. It also relates directly to the personal nature of leadership and the connection point of why people will follow a leader. To have people to want to follow, the leader must communicate with them.

If you look at leadership as the consistent and constant application of skill sets, communication is the foundation upon all others will be built. Failed communication is the cardinal sin of leadership. Effective communication will be the rock on which the other skill sets rest.

Richness

The first concept of communication effectiveness in leadership is to understand message richness. Richness describes the total content within any communication and the connect points that a communication receiver is able connect. Richness is also highly related to the emotional nature of humans. Our team members are creatures of emotion and not creatures of logic. The greater the degree of richness, the greater the emotional connection to the message.

In-person interaction has the highest degree of richness because all parts of the message sender and receiver can be evaluated and processed. Body language can be read. Tone can be interpreted with accuracy. Clarification can be requested. Understanding can be evaluated. Rapport can be built. By far and away, one-on-one personal dialog has the highest richness.

When using the telephone, richness begins to diminish. Although tone can still be evaluated and clarification can be achieved, there are no non-verbal messages to evaluate. Similarly, in public communications, meetings and presentations, richness also fades because of the lack of interactive elements related to clarification and understanding.

Richness takes a final hit when we convert communication to the written word. With the exception of Nobel Laureate winners, most people cannot achieve any type of meaningful connectivity in writing. Even with emoticons, colored backgrounds and dancing symbols, emails have a coldness and lack any ability for clarification. Written communication also has a high probability for misinterpretation and misunderstanding. Humor and personality can rarely be translated in the written word.

One challenge to consider is compare the amount of time spent recovering from a misunderstood email to the amount of time spent to walk down the hall and talk to the recipient. Consider how much time you might spend repairing a relationship from a terse one line email. When possible, engage in interpersonal, one-on-one communication.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Innovation Versus Replication

Fine Line Between Innovating and Copying

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

In a recent program, we had a spirited discussion about innovation versus replication and best practices. The leading question was about if replicating the best practices of others was really innovation.

Many people believe that they are innovating or inventing when they are just copying or borrowing the work of others. Even when they add their own spin or own take on the matter, is it really innovation?

This is a tough concept. Drawing the line between what I built and what I built using something I saw and liked is very thin. Maybe the best definition is about the number of potential solutions to an issue. When no single solution is sought, innovation can be acheived. When we work towards a single, defined solution, that is more likely to result in replicated activities.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Mouth Control

No Filter

Richness Allows Effective Communication

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

 Ever say something that just sounded ridiculous? Wanted to have the words come back the minute they left your mouth?

Yesterday, I approached a homeless guy and asked him if he was a little down on his luck. Although he was very polite (I think he knew he as about to get lunch or beer money), his look back at me immediately told me what an idiot I was. Of course he was down on his luck. This was not Donald Trump in deep disguise. This guy did not win the lottery and was planning how to spend it. What a baffoon I was.

Besides feeling like a total loser, the lesson is clear. Clearer after I got back into my truck. Remember to engage that carburetor between my mouth and brain.

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Message Richness

Message Richness Allows Effective Communication

Richness Allows Effective Communication

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

The first concept of effective communication is message richness – the message (content) and the way the sender and receiver are able to connect.

Richness is highly related to the emotional nature of humans. In essence, the greater the degree of richness, the greater the emotional connection to the message.

First and foremost, it’s important to base the importance of message richness on this undeniable fact: We’re creatures of emotion, not cold, disassociated creatures of logic. And it’s vital to understand how message richness is achieved.

In-person interaction has the highest degree of richness because all parts of the message can be evaluated and processed. We take in and process all nuances. We understand the message better simply by watching body language. We best interpret tone. When we’re there, right then and there, we can seek clarification. We can evaluate understanding, and rapport.

Over-the-phone interaction diminishes richness. Although tone can still be evaluated and clarification can be requested, we miss the non-verbal clues.

Perhaps surprisingly, in public communications, (meetings, presentations and the like), richness also fades because of the lack of interactive elements related to clarification and understanding.

Richness takes a final hit when we convert communication to the written word. With the exception of Nobel Laureate winners, most people cannot achieve any type of meaningful connectivity in writing. Written communication has a high probability for misinterpretation and misunderstanding. Humor and personality can rarely be translated in the written word. And, even emoticons, colored backgrounds and dancing symbols, emails have are impersonal and lack ability for clarification.

So how do you establish richness?

Compare the amount of time you might spend recovering from a misunderstood email to the amount of time it takes to walk down the hall and talk to the recipient. Whenever possible, engage in interpersonal, one-on-one communication.
Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.  

Communication=Connectivity

Communication is a Tricky Human Phenomenon

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

Communication is a tricky combination of art and science.  In its basic form, it is the flow of information between humans. In all its complexity, it surely must be regarded as a human phenomenon.  Why is it so important to management leadership?

  • Communication is human connectivity. It enjoins people in unique and personal ways to the tasks and mission of an organization.
  • Communication is the inspiration point, the catalyst of why people follow a leader.  To have people want to follow, the leader must consciously hone communication skills.
 Get out your playbook.  Over the course of this blog, we’re going to hone communication skills specifically for managers, leaders and those aspiring to improve their lives.  We’re going to offer advice and easily executed tips. We invite your comments and dialogue.
Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.