Focus on Healthy Workplaces-Service Culture

• The same skills that go into people-centered leadership (listening, empathy, respect) also are applied when building a service culture.
• Service culture has very little to do with how an external customer is treated but rather in how internal (team member) customers are treated.
• Team member requests should have the same urgency, respect and courtesy as those coming from an external customer.
• Maintaining a service culture requires leaders that value people and team members.