Video Library – Toxic Workplaces

What You Project is What You Get

“There is no truth.  There is only perception.”

― Gustave Flaubert

By Polly Walker

Elite athletes and successful leaders have similar thought processes…they use mental models to positively and purposefully enhance performance. You can use mental models (frameworks that you carry in your mind) to impact your own performance, and the performance of those around you.

Here are four of the most powerful thought processes (mental models) that you can cultivate to maximize your effectiveness:

• Hope (believing that something good is going to happen): Focus on events where you were able to successfully handle serious situation in the past and good things that are coming in the future.

• Optimism (confidence about the future or the successful outcome of something): Focus on the positive achievements and things in your life, and expect the best.

• Resilience (the capacity to recover quickly from difficulties): Don’t dwell on things that you can’t do anything about. Focus on those things you can change and what comes next.

• Perseverance (steadfastness in doing something despite difficulty or delay in achieving success): Recall times that you have overcome personal challenges. Be determined to finish (and finish strong) long after others have given up.

What you PROJECT is often what you GET, so practicing these four mental models (and projecting them outward) can and will have very powerful impact on your outcomes and the outcomes of those around you.

Polly Walker’s areas of focus include leadership development, quality management, customer service, team member engagement and process improvement. She is an engaging and experienced facilitator, team builder, trainer, and change manager. 

Leading Edge – Volume 85 – Our Video Equipment is on a Cruise-Part 1

Leading Edge – Volume 84 – Success Skills: Time and Task Planning

Relationships: Where Trust is Built

By Matt Zobrist

I am not an astronomer nor an astrophysicist. I like learning about space, technology and am an avid sci-fi buff. So, I was reading about the fact that scientist have recently reclassified SIMP J01365663+0933473 from a Brown Dwarf Star, to a large planet (about 13 times bigger than Jupiter), even though is not orbiting a star. Stunning, right? You may not care, and I don’t blame you. But here is why I tell that brief, but possibly boring story: When I read it I immediately thought to myself, “I should contact Dr. Armstrong to verify this?”

Doctor Armstrong happens to be someone I knew in high school. He is a PhD, astronomer that I reconnected with over social media. I wasn’t his close friend in high school and we haven’t spoken in person or on the phone, well… ever. So, why was he the first person I felt could call to verify the work of a full research team published in the Astrophysical Journal? Why did I think that if I needed to confirm what I read on astronomy.com and scienedaily.com I should contact an acquaintance from high school to verify it?

The simple answer is this: I have a relationship – however weak – with Dr. Armstrong. As humans, we tend to trust people with whom we have relationships. If I had several astrophysicist friends, I would have to decide who I trusted the most to answer my question. Or ask all of them and see if there was consensus. As it stands, I only have one. Even though our relationship is distant and weak, I would ask him rather than Google it.

This works in all areas of our lives. Buying a car? You ask people you know who drive that one already. Kids need diapers? You talk to someone who already went through that. Looking for a dentist or doctor? You check with friends and co-workers. We inherently have higher trust in information from someone we have a relationship than from other sources.

Because people trust those who they have relationships with, it is paramount as a leader to cultivate honest and open relationships with your team members. They will have an easier time trusting you when they know you. Take opportunities to build relationships with other people by talking to them about their families, their hobbies, and their life outside of work. Be interested in them as people and remember what they tell you. Celebrating their birthdays and special occasions will show that you care about them, not just their performance. PRO TIP: write this stuff down! Very few of us have photographic memories, so take notes. After a while, remembering personal things will become easier.

As you take time and effort to connect with people about non-work-related topics your relationships will grow. As your relationships strengthen, their trust in you will increase. Your role and ability to lead will become clearer and more defined, you will be more effective, and your team more productive.

Here’s a simple trust litmus test is this: Do they ask for your opinion instead of using the internet?

Matt Zobrist from Aegis Learning

Matt Zobrist is an energetic and dynamic facilitator, coach, presenter and speaker with Aegis Learning, LLC.

Leading Edge – Volume 83 – Success Skills: Emails and Meetings

Leading Edge – Volume 82 – Success Skills: Time Parasites

Resiliency-A Personal Journey

Kelley Reynolds from Aegis Learning

“Fall down seven times, get up eight.”

Japanese Proverb

By Kelley Reynolds

The thing about resiliency is in order to attain it, life has to knock you on your ass first. Right? How can you get up if you aren’t on the ground in the dirt?

My story, by the numbers:

26 = Trips to UCLA
10 = “Extra” months
5 = Brain surgeries
Infinite = Tears cried

“Brain tumor” NO WAY! There can’t be anything wrong with my husband’s brain. He earned a Master’s degree from Berkeley.

“Dying” IMPOSSIBLE! Have you even seen my husband? He is the Fitness Instructor for the Las Vegas Office of the Secret Service.

Cancer did not care about the logic of my denial. It didn’t even slow down for me to catch my breath.

There were 26 trips made to UCLA for treatment. For hope.

Inside one of buildings we frequently visited on the UCLA campus was a lovely courtyard with a tree and couple of tables and chairs. While he was receiving care, I would walk to a local restaurant and order lunch to go. I returned as the nurses finished with him. He and I would sit outside in the courtyard and eat lunch, like any two people in the world. It was a break, a respite from our current lives. Back when life was normal, once a week or so, we would meet for lunch. For an hour, in a courtyard at the UCLA cancer clinic, we could be normal.

We fought bravely, fiercely, naively, through exhaustion, through tears.

And then one day, there were no more lunches.

Life did not care that this was not my plan. Life continued without my consent. The sun rose the next morning. And the next. And the next. And so did I.

For whatever inexplicable reason, I was drawn to return to UCLA. I felt the desire to return. I wanted to walk to get lunch and go eat in the courtyard. I had this image; a way to honor or to connect to him. But life was moving forward. Life was not going to wait. Work beckoned. Piles of mail beckoned. The children’s activities beckoned. And so I rose and moved.

Life continued and changed. Children grew. People entered. Others left. New job. Fresh diploma. And still I felt pulled to return to UCLA. To eat lunch in the courtyard.

Only a few years had passed since he and I were there together. Now the time was right. My life was at a point and I was ready to make the trip.

The drive was unremarkable. When I arrived, I parked and set off on foot to decide on a restaurant. The sidewalks were familiar. But the place at the end of the block, where hamburgers had previously been sold, now specialized in fried chicken. That new café used to be the ice cream shop where I purchased about ten gallons of strawberry ice cream with crushed Butterfinger pieces on top. I continued undaunted. Thankfully, the sandwich shop was still on the corner.

With the paper bag, filled my husband’s favorite lunch, in hand, I followed the path I had walked dozens of times. I arrived at the familiar crosswalk and pushed the button. As I made my way across the street, I looked around the neighborhood. There was a brand new big building sitting in front of my destination. Maybe I was at the wrong intersection? No. I was in the correct spot. I would just walk through the new building to get to my courtyard. When that didn’t work, I decided to walk around this beautiful new building that was filled with eager energetic dental students, to get to our courtyard.

It only took 20 minutes of walking in circles for my denial to dissipate. My building was gone. Our courtyard was gone. Not just metaphorically, but actually. The courtyard that I daydreamed about for three years, demolished to make way for new fresh life. Now what was I going to do with the French dip sandwich? How was I going to honor him? I couldn’t sit in the new place. There weren’t any trees or greenery. And, it wasn’t ours.

Still clutching the lunch bag in my hand, feeling confused and disappointed, I made my way back to the street. As I stood on the sidewalk, contemplating my next move, I noticed that right next door was a park. Big trees, greenery, bushes.

Although we never visited it, I knew, being an avid outdoorsman (he proposed to me at Zion National Park), he would have loved this place. There was a perfect spot, under a tree next to the pond. I sat on the ground and savored our lunch.

While on the ground, I thought about this situation. Sure, my life was moving, better than I imagined it would. Yet it never occurred to me that the lunch of my day dreams could have changed. What a silly expectation. That life would stand still.

Soon lunch was over. It was time for me to leave. So once again, I rose from the ground and continued to move.

Kelley Reynolds from Aegis Learning

Kelley’s optimistic outlook on life guides her belief that change is possible!

Her easy going instruction style mixed with a dry wit make her an entertaining educator. She has instructed professionals throughout the nation as well as internationally. Kelley has earned a Master of Business Administration and possesses a bachelor’s degree in Criminal Justice, both from University of Nevada, Las Vegas.

Leading Edge – Volume 81 – Success Skills: Time Management Systems

Signs Your Workplace is Toxic

You May be in a Toxic Workplace If:

Tim Schneider, Coach, Speaker, Author and Trainer from Aegis Learning

By Tim Schneider

Last week, our very own Polly Walker, wrote a great piece about horrible bosses and poor leadership.  Great read and I encourage you to take a look at it.

And now, a bit of a different perspective related to a toxic working environment and the signs that you may be in one:

Hiring and Promoting Practices

Based on experience, longevity or insider favoritism.  Over-values technical skills and under-values interpersonal skills.  Turnover, or transfers out are extremely high.  Those not transferring or leaving are looking.

Input Not Solicited 

Never is input, comments or ideas solicited from team members.  The boss has all the ideas and dictates outcomes.

Favoritism and Harassment are Permitted

Even when reported, rampant favoritism and harassment is ignored or tolerated.  Only the lowest level team members are actually held accountable for a code of conduct.

Learning is Ignored

Little or no value is given to learning and growth.  Opportunities for learning and growth are minimized for “work coverage” and no holistic view is given to team member learning.

Needs Are Not Met

The primary needs of self-esteem and relationship connectivity are not met or are not being fed.  The environment does not encourage social interactions and praise is only used begrudgingly.

Communication Vehicle and Frequency

Too much email and not enough face-to-face communication occurring.  Email is used to cover your you-know-what.  Widespread copies and blind copies.  Good communication is rare and rumors rule the data flow.

Opaque Transparency

Secrecy and those who know versus who does not know.  Nothing is shared in a forthright and open manner.  Creates huge amounts of anxiety among team members.

Budget is King

All hail the mighty budget!  Doesn’t matter what the right thing is or where opportunity is missed, its all about being under budget.

Right is Never Right

As obvious as the right thing is, it escapes the toxic environment.  Discipline for the bad is ignored and taking care of the good is an afterthought.  

Tim Schneider

Tim Schneider is the founder, CEO and lead facilitator for Aegis Learning.